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Customer Support
Great products are just the beginning
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CSI recognises that the success of your business depends not only on the strength of your software, but also on superior and timely service and support
To support your organisation’s current and future challenges, CSI are constantly innovating! We research the software support market to incorporate the latest advances into our business process. We listen to customer feedback at every opportunity to further strengthen our best practices
CSI offer unlimited telephone support during office hours to ensure that your query is dealt with efficiently. CSI operate a support call logging and tracking system. Your call will be logged and a log number issued immediately. First contact will be made within 2 hours.
Key benefits of support cover
Well engineered, comprehensive set of support programs
Immediate and simplified access to our engineers
Consistent and reliable support processes
Rapid turnaround on critical issues and delivery of fixes
Regular updates to DDM
Free Customer Workshops
Remote desktop diagnostics
CSI can access your desktop using the remote assistance tool Teamviewer, and provide you with a step by step solution. Trained, knowledgeable engineers will provide you with real time solutions to your support question, and will take you through the response in a logical format, ensuring that your fix has been taken through a logical process resulting in a closed call.
Support assistance
Below are some links for additional resources from our support team
Company details
Email: support@csi-europe.com
Phone: 0044 1635 551 553
Support Phone: 0044 1635 43 200
Concurrent Systems Inc Limited,
PO BOX 6299
Newbury
Berkshire
RG14 9QR
United Kingdom.